To use trace, you will need the ribbon cable and emulator interface board that comes with the emulation header. Connect one end to the emulation header. Connect the other end to the emulator. For more information on complete hardware setup and connections, refer to Emulation Header Hardware Setup. For details on trace connectors, see Trace Hardware.
If you need to work with Microchip Support staff directly, you can submit a technical support case. Keep in mind that many questions can be answered through our self-help resources, so this may not be your speediest option.